L.I.R.R. launches “Performance Improvement Plan” while service slumps

During Thursday’s Long Island Rail Road committee meeting, President Patrick Nowakowski announced a new “Performance Improvement Plan,” or “PIP,” to combat a recent decline in service.

M.T.A. crowns eight “Geniuses,” with ideas to fix subway service

On Friday morning, the M.T.A. announced eight winners of its Genius Transit Challenge, after receiving almost 438 proposals across three categories from individuals and companies for how to fix the subway system.

Power Struggle: ConEd forced by regulator to inspect, upgrade M.T.A. equipment

In addition to inspecting its own equipment, Con Edison, by an unusual ruling of the New York Public Service Commission, is being compelled to perform maintenance and upgrades on subway electrical equipment owned by the M.T.A.

HALF EMPTY: Signal problems result in large service reductions during Tuesday’s morning commute

Many E, F, N, Q, R and W riders had a rough ride Tuesday morning with signal issues clogging up the line.

Smoky situation: Two subway track fires lead to delays

On Friday morning, and again on Monday evening, smoke conditions caused delays for commuters.

Out in the cold: Irregular subway ops leads to longer wait times

One could say that New York City’s subway trains are here, there, and everywhere: new analysis by The Big Board of agency data from January 2018 has found that fewer trains are running than scheduled, as well as train bunching, has often left commuters waiting for twice as long as they should be.

M.T.A., after rider fury, reschedules MetroCard maintenance to last only six hours

The M.T.A., after a public outcry over the shutdown of the credit/debit card function on MetroCard machines, during Super Bowl weekend, has rescheduled the maintenance to take place over just six hours this Saturday.

[Updated] MTA ditches plan to turn MetroCard vending cash only

UPDATED:

The M.T.A. has reversed course, and is saying that the shutdown will not occur this upcoming weekend. Instead, it will take place a week later; the agency promised “more to come” for riders next Monday.

We heard you all loud and clear. We’re going to postpone this weekend’s planned MetroCard machine upgrade for a week while we work to shorten the process and more clearly answer customer concerns. More to come on Monday.

— NYCT Subway (@NYCTSubway) February 1, 2018

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Late Wednesday afternoon, the M.T.A. announced that its MetroCard vending machines would not be taking credit or debit card transactions this weekend.

New 7 train signals almost two years late, 38 million over budget

The plan to upgrade the subway’s Flushing Line to Communications Based Train Control, in order to facilitate more frequent train service, is running almost twenty months behind schedule and nearly 38 million over budget, with more delays likely in the future.

City Comptroller: Access-A-Ride not properly tracking rider complaints

The M.T.A.’s Access-A-Ride paratransit service, the largest in the nation, appears to be mishandling many customer complaints, according to an audit released by New York City Comptroller Scott Stringer.

The audit, the second in less than two years, follows a period of intense frustration from Access-A-Ride (AAR) users, who frequently come in droves to M.T.A. board meetings to voice their concerns.