L.I.R.R. launches “Performance Improvement Plan” while service slumps

During Thursday’s Long Island Rail Road committee meeting, President Patrick Nowakowski announced a new “Performance Improvement Plan,” or “PIP,” to combat a recent decline in service.

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M.T.A. crowns eight “Geniuses,” with ideas to fix subway service

On Friday morning, the M.T.A. announced eight winners of its Genius Transit Challenge, after receiving almost 438 proposals across three categories from individuals and companies for how to fix the subway system.

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Out in the cold: Irregular subway ops leads to longer wait times

One could say that New York City’s subway trains are here, there, and everywhere: new analysis by The Big Board of agency data from January 2018 has found that fewer trains are running than scheduled, as well as train bunching, has often left commuters waiting for twice as long as they should be.

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[Updated] MTA ditches plan to turn MetroCard vending cash only

UPDATED:

The M.T.A. has reversed course, and is saying that the shutdown will not occur this upcoming weekend. Instead, it will take place a week later; the agency promised “more to come” for riders next Monday.


Late Wednesday afternoon, the M.T.A. announced that its MetroCard vending machines would not be taking credit or debit card transactions this weekend.

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City Comptroller: Access-A-Ride not properly tracking rider complaints

The M.T.A.’s Access-A-Ride paratransit service, the largest in the nation, appears to be mishandling many customer complaints, according to an audit released by New York City Comptroller Scott Stringer.

The audit, the second in less than two years, follows a period of intense frustration from Access-A-Ride (AAR) users, who frequently come in droves to M.T.A. board meetings to voice their concerns.

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